1.1 Explain the use of communication in health and social care settings.
Communication is a fundamental part of working relationships and plays a vital part in health and social care. Being able to communicate amongst colleagues is one of the basics of a good partnership working; every role in health and social care entails disseminating important information with colleagues about making decisions, hearing out other people’s opinion about service users and acting on the information.
As a health and social care professional, communicating the way one should is a vital tool to provide excellent service delivery to service users. Information has to be passed from one person to the other effectively in order to get the desired result. For instance, if a service user requests for a change in their care plan, it has to be communicated across board and even included in the care plan.
Communicating effectively is important for having good rapport with service users; we will be able to know what they need and wish for, avoiding any possible misunderstanding and misinterpretations. They have more confidence in the system because they believe the service providers know how well to relate with them and their needs.
Communicating badly with service users can be consequential. Communicating incorrectly can affect the care plan or support given to an individual.
Also being able to communicate effectively is core to the connection the service provider has with the family of the service user. Most especially, communication should be well understood and empathetic. On the part of the health and care worker, it is crucial to understand how to communicate
Other answers in the full document:
- 1.2. Explain the impact of communication on service delivery outcomes.
- 2.1. Outline theories of communication.
- 2.2. Describe communication and language needs and preferences of individuals.
- 2.3. Explain factors that influence communication and interactions.
- 2.4. Explain how barriers to communication can be overcome.
- 2.5. Explain how to communicate to meet the needs of others.
- 2.6. Explain how to access additional support or services to enable individuals to communicate effectively.
- 3.1. Explain the meaning of the term confidentiality.
- 3.2. Summarise legislation, policies, procedures and codes of practice relating to the management of information
- 3.3. Explain the potential tension between maintaining confidentiality and the need to disclose information.
- 4.1. Describe how to ensure the security of data when accessing and storing records.
- 4.2. Describe how to ensure the security of data when sharing information.
- 4.3. Explain how to maintain records