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3 – HSC CM4: Communication in Health and Social Care

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1.1 Explain the use of communication in health and social care settings.

When the sender and the receiver come to a mutual, well-defined understanding of the communicated information, then, communication is said to be successful. In order to accomplish the objective of communication, the message must be delivered in a thoughtful manner.

In health and social care setting, communication is of utmost importance, whether written, verbal, or otherwise. It is likely for service users or their loved ones to find it difficult to assimilate vital facts on therapy and medication due to an emotionally stressful situation. In a case like this, a trained healthcare professional will know how to show empathy and care through effective communication.

If service providers who provide care to them do not take cognisance of such factor, the quality of treatment they provide will not go well and communicating with such service user will be strained gradually.

Between colleagues, communication is a tool to foster teamwork and facilitate great partnership. Without this, it is almost impossible to achieve desired results as an organisation.

With communication, connection is made with service users and their families. It becomes easier to pass information to service users and their families on how to handle situations, apply medication, or handle crisis.

Listening actively, responding well to patient’s worries and needs, correctly evaluating body language and having a non-judgemental approach are all important abilities that must be possessed by a professional healthcare provider.

Other answers in the full document:

  • 1.2. Explain the impact of communication on service delivery outcomes.
  • 2.1. Outline theories of communication.
  • 2.2. Describe communication and language needs and preferences of individuals.
  • 2.3. Explain factors that influence communication and interactions.
  • 2.4. Explain how barriers to communication can be overcome.
  • 2.5. Explain how to communicate to meet the needs of others.
  • 2.6. Explain how to access additional support or services to enable individuals to communicate effectively.
  • 3.1. Explain the meaning of the term confidentiality.
  • 3.2. Summarise legislation, policies, procedures and codes of practice relating to the management of information
  • 3.3. Explain the potential tension between maintaining confidentiality and the need to disclose information.
  • 4.1. Describe how to ensure the security of data when accessing and storing records.
  • 4.2. Describe how to ensure the security of data when sharing information.
  • 4.3. Explain how to maintain records

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