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4 – HSC CM4: Communication in Health and Social Care

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1.1 Explain the use of communication in health and social care settings.

Service users feel at ease and cared for when there is clear and efficient communication between them and service providers. By encouraging greater openness and clarity regarding daily tasks and expectations, effective communication raises the quality of care provided and enhances the working environment for caregivers.

Professionals in the healthcare industry who excel at communicating with their service users, colleagues, and the public at large can better connect with their patients, obtain critical health information, and provide better care for all. Other ways that communication serves different purposes in health and social care include the following:

  • It encourages the forming of amicable bonds between service users and the healthcare providers. Care instructions and relevant data are communicated effectively.
  • it raises consciousness about what the service users wants and how they can best be cared for and supported.
  • It helps to get along well with the person receiving the service as well as their friends, family, co-workers, and professionals.
  • It helps in fostering friendly relationships and interactions
  • It helps to comfort service users by showing empathy

Other answers in the full document:

  • 1.2. Explain the impact of communication on service delivery outcomes.
  • 2.1. Outline theories of communication.
  • 2.2. Describe communication and language needs and preferences of individuals.
  • 2.3. Explain factors that influence communication and interactions.
  • 2.4. Explain how barriers to communication can be overcome.
  • 2.5. Explain how to communicate to meet the needs of others.
  • 2.6. Explain how to access additional support or services to enable individuals to communicate effectively.
  • 3.1. Explain the meaning of the term confidentiality.
  • 3.2. Summarise legislation, policies, procedures and codes of practice relating to the management of information
  • 3.3. Explain the potential tension between maintaining confidentiality and the need to disclose information.
  • 4.1. Describe how to ensure the security of data when accessing and storing records.
  • 4.2. Describe how to ensure the security of data when sharing information.
  • 4.3. Explain how to maintain records

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