Home » Assessments » Health and Social Care » Level 2 Diploma in Care » Unit 59: Provide Support for Journeys

Unit 59: Provide Support for Journeys

Level: Level 2 Diploma

1.1 Describe different aspects and factors to consider when planning a journey

The needs and capabilities of the individual should be taken into consideration when organising a trip for a service user. This entails taking into account both mental health issues that could affect the person’s capacity to plan and complete a journey safely, as well as physical health issues like mobility, sensory impairments, or learning disabilities.

Planning any journey for an individual who needs assistance should always start with determining their current level of capability. This can ensure that the best transportation options are taken into account and that any necessary accommodations are made along the way, such as help with bag packing and unpacking or boarding and alighting from public transportation. When working with people from different backgrounds or cultures, communication barriers should also be taken into account so that clear instructions can be given at each stage of transit without confusion.

Other factors to consider include taking note of potential risks along the route, such as changes in weather conditions, ensuring that all necessary equipment and medication are available for the journey, organising escorts or carers if needed to provide assistance during the trip, arranging adequate rest periods along the way in case of tiredness or fatigue, and ensuring that all potential destinations are suitably equipped with amenities like toilets and refreshment facilities.

When organising a journey for a care user, it’s vital to consider the cost as well. This entails researching different transportation options that might be better suited for financial constraints, such as discounted tickets for public transportation, and, if necessary, taking into account financial support from institutions like charities or local authorities.

To accurately predict arrival times, it is always beneficial to review any timetables or road maps before departing. This can help people schedule other daily activities, so they don’t miss out on opportunities because they arrive late at their destination (s). The planning of a journey for a service user can be done safely and effectively by taking the time to consider needs and foresee potential risks.

1.2. Describe different risks that may arise and ways to minimise these

When planning a journey for care users, it is important to consider any potential risks that may arise. The different types of risks can range from physical injury or discomfort exposure to hazardous conditions and the potential risk of financial harm.

Physical Injury and Discomfort: Care users are at greater risk when travelling due to their age or medical condition. Therefore, careful consideration must be given when planning any journey for them. Risks such as sudden changes in temperature, turbulence on planes, uncomfortable seating arrangements, and prolonged periods of sitting down should all be taken into account before travel to minimise any harm that could occur during transit. It is also essential that carers or nurses accompanying the user(s) understand first aid procedures in case an incident occurs while on their travels.

Exposure to Hazardous Conditions: As part of the planning process, it is vital to ensure that the care user will not come into contact with anything harmful during their journey, which could include germs, dust, or mould. The level of exposure to hazardous conditions should be assessed prior to travel, with action taken accordingly if needed (e.g., travelling by car instead of public transport). Additionally, a risk assessment should also be carried out at the destination once arrived in order to ensure the user’s safety is maintained throughout their stay.

Financial Harm: When budgeting for any journey, there must also be consideration given to how much financial harm could occur due to unforeseen events such as delayed flights, cancellations, and additional costs added on by third parties. Therefore, a contingency plan that outlines which actions will be taken when dealing with these issues should always accompany all journeys undertaken in order to avoid any potential risks of financial harm arising against care users.

To reduce the potential risks mentioned above and have little impact on care users during transit or while at their destination, careful planning and preparation must be made prior to any journey involving care users.

1.3. Describe different types of communication technology that can support planning and making journeys safely

Understanding the various forms of communication technology that can be used to support planning and ensure that service users’ journeys are safe is crucial for anyone working in the health and social care industry. Over the years, this technology has been developed to give people access to dependable transportation services, route advice, and peace of mind while travelling. Mobile applications, GPS systems, online mapping tools, satellite navigation systems (GPS), public transit tracking websites, or apps like Google Maps or Apple Maps, which allow us to explore walking times between destinations and provide information about nearby attractions and amenities, are examples of communication technologies that a health and social care professional may use.

Audio-visual devices, such as microphones and speakers connected via Bluetooth-enabled devices like tablets or smartphones, can provide helpful visual cues when travelling and give verbal commands if necessary due to any learning disabilities that may have arisen throughout life stages. This also applies to tactile feedback through touchscreens, which can aid visually impaired people who cannot view instructions on the screen.

Furthermore, social media applications like Facebook Messenger, Twitter, or Skype can be used to stay in contact with the service user while they are travelling, as well as provide reassurance that a health and social care professional is always close by if needed.

Telemedicine has also seen an upsurge in recent years, which further facilitates access to medical advice when away from home. This includes online video calls via smartphone or tablet apps to provide aid and assistance when needed without physically moving the service user from their current location. All of these communication technologies mentioned above help facilitate reliable journeys for those who require support while travelling due to any learning disabilities or physical impairments. Ensuring they reach their desired destination safely is paramount to the service user’s health and welfare.

2.1. Agree with the individual the level and type of support needed for planning and making a journey

Agreeing with an individual about the level and type of support needed for planning and making a journey is a crucial step in any health or social care professional’s role. Effective communication, empathy, and understanding are all key elements that should be used to ensure the service user has their needs met in the best way possible.

Asking questions like “What kind of help do you need when it comes to getting around?” can elicit useful information about how to best support an individual in their travel planning and execution. This will allow them to describe their needs without being influenced by your suggestions or presumptions. Once this is known, additional questions can be asked to determine how far they feel comfortable travelling alone, whether any additional training is required before making the trip independently (for example, using public transportation), and, if so, what kind of support might be provided at those times. Gaining input on the accessibility requirements can also be discussed as appropriate.

By allowing the individual to set the boundaries of their needs, you are empowering them with a sense of independence and responsibility, which can help boost self-esteem and build confidence for future journeys. Furthermore, identifying any potential barriers in advance will help prevent delays or frustrations occurring during travel time. Equally, it is essential that regular reviews occur, as circumstances may change over time, meaning levels or types of support needed could also alter accordingly, again prompting further conversation between you and the service user regarding their needs at that particular point in time.

2.2. Support the individual to research a journey that they wish to make

Supporting an individual in researching a journey they wish to make is important as it allows them the opportunity to gain independence and confidence in their ability. As a health and social care professional, there are various ways you can help support them in this task.

Encouraging the person by showing enthusiasm for their plan can be helpful as it validates their idea and gives them positive reinforcement that they have chosen something worthwhile. Talking through the options available with regard to transport, such as public transport or private hire services like taxis or Uber, can be beneficial. Discussing which would provide more cost-effective solutions versus convenience, etc., can be helpful. If required, providing assistance with completing any booking forms online or assisting physically with making phone calls may also prove useful, depending on how comfortable the person feels at performing these tasks independently. In either case, ensuring accessibility needs are being taken into account is paramount to ensure that everyone has equal opportunities for travelling safely and efficiently wherever necessary.

Additionally, researching any relevant concessions or discounts that may be available should also be done at this stage as it could help to reduce the cost of the journey. Furthermore, if necessary, looking into any additional support or assistive technology that may be available at airports/train stations, etc., should also form part of this process in order for the individual to feel as secure and comfortable throughout their journey.

Once the research is complete, it can be useful to review all the information collected with an individual so that they are fully aware of what to expect during their trip and that any relevant safety protocols have been discussed, such as ensuring adequate insurance coverage is obtained, taking breaks when needed during long journeys, along with other important matters. Following these steps, it will help ensure individuals gain greater independence while travelling securely and accessing assistance whenever needed.

2.3. Support the individual to develop a plan for a journey that promotes active participation and reflects agreed ways of working

Supporting an individual to develop a plan for a journey that promotes active participation and reflects agreed ways of working requires effective communication and collaboration. As a health and social care professional, it is essential to build trust with the individual in order to create an open dialogue about their preferences.

Before doing anything else, they should talk about whether they prefer to drive themselves or take public transportation like buses and trains. Depending on their needs, this will help them familiarise themselves with the various approaches available. Additionally, it might be helpful for them to print out maps or directions in advance so they can easily refer to them if necessary and keep track of their progress through each destination point on the overall route plan. This promotes independence, which over time increases confidence when arranging future independent travel.

Once transportation has been discussed, it’s important to establish safety measures before departing. This includes ensuring that all necessary items like ID cards/driver’s licenses are kept close by in case of any security checks. It’s also beneficial to make sure there is an emergency contact who can be alerted if needed. This provides peace of mind for the individual, their family, and you as a health and social care professional.

Furthermore, it is imperative to plan ahead by taking into account factors like cost and time duration. This will help the individual become familiar with budgeting aspects that come with travelling in order to stay within their designated financial means. This could potentially involve downloading apps/websites on smartphones or tablets for a price comparison between different services available.

The next step would be outlining the destinations they are expected to visit – possibly providing more detailed directions regarding points of interest near these stops, such as restaurants/restrooms. This can give the individual a better sense of direction when transitioning from one place to another while gaining greater awareness over time throughout each journey made (which gives them further control).

Lastly, assessing what other transport options may need to be considered during the journey, such as wheelchairs/mobility scooters, will help them overcome any physical limitations encountered while meeting their other health and social needs.

3.1. Support the individual in line with the journey plan

Supporting an individual in line with their journey plan is essential for a health and social care professional. It can help ensure that the individual can make progress towards their goals, build trust, and offer any additional guidance or support when needed.

Reviewing the journey plan with the person is crucial so that you have a clear understanding of what they want to accomplish over time as well as reasonable expectations. In this initial conversation, you should also identify any obstacles that might stand in the way of achieving their goals and talk about ways to get around them, like referring them to other services or enlisting the help of family, carers, or friends.

One must also remember that each person’s situation will differ depending on their circumstances. Being flexible within certain aspects of the journey plan could benefit an individual more than adhering strictly to it. For example, if an assessment highlights increased distress due to having too much-structured activity, taking a more flexible approach and finding alternative solutions may be necessary.

The individual must be made aware of how they can track their own progress, as it will enable them to see how far they have come and stay motivated. Allowing regular reviews between yourself, carers, family, and friends is also beneficial for both parties as it provides an opportunity for feedback and may suggest any changes or additional help needed to continue with the journey plan effectively. It is also important to set measurable goals when agreeing on objectives, so there are clear outcomes at each stage, which will give a sense of achievement if these targets are reached within the time frame. However, providing words of encouragement, regardless of whether things have not gone according to plan, should not be overlooked either.

3.2. Describe ways to deal with unforeseen problems that may occur during a journey

Unforeseen problems that may occur during a journey with a care user can vary from mild to serious in nature. It is important for health and social care professionals to have strategies in place that enable them to deal with unexpected issues when they arise effectively.

Effective planning ahead of time is the first step, which entails determining the person’s needs, making plans for any changes or unforeseen circumstances along the way, and making sure there are enough resources available in case they arise (e.g., spare medication). A list of emergency contacts for relevant healthcare providers, such as GPs or family members, who could be contacted in case of an emergency while away from home is another helpful tactic.

When providing physical assistance is necessary because of a medical emergency, it’s important to keep both of you calm and alert to any dangers nearby. Safety should always come first, so all actions should be taken to reduce any additional risks posed by potential factors like slips and trips, etc. If necessary, having a second person nearby to help is frequently advantageous because it adds more support and assurance for both you and the care recipient.

One must always remember that the best method to use depends on the unique requirements of the given circumstance. As a result, having current knowledge of any medical conditions or health issues, like diabetes or epilepsy, that may arise during the trip can help with quick decision-making so that issues can be handled properly should they occur.

If an issue presents itself during a journey, there are several strategies one can take: remaining calm while maintaining regular communication with the care user and reassessing their condition throughout, while being conscious of your environment; all play integral roles in dealing with unforeseen problems.

In some cases where medication may be required (if relevant), it must always be administered according to best practice standards. This includes checking current stock levels before travelling and ensuring appropriate procedures are followed when giving medication (e.g., ensuring the correct dosage). Depending on the situation, calling upon other healthcare professionals may be beneficial to provide additional support and advice.

4.1 Describe what factors should be considered when reviewing support for the journey

When reviewing support for a journey, it is important to consider several factors. These include the physical and psychological needs of the individual who is travelling, as well as any legal requirements that may be necessary.

To make sure an individual has enough assistance during their travels, health and social care professionals should evaluate their physical needs. This may entail assessing their level of mobility or, if necessary, providing extra equipment like wheelchairs or walkers. It may also imply setting up additional support for passengers who suffer from cognitive impairments like dementia to ensure their safety throughout the journey and their ability to quickly locate themselves when they arrive at new locations. Additionally, it’s crucial to consider whether passengers have any dietary restrictions along the route so that appropriate meals, snacks, etc., can be planned in advance, depending on accessibility issues at particular points during travel times. This might involve pureed foods or vegetarian options, among other things, which also need to be taken care of before leaving.

The psychological requirements of a person while travelling should be taken into account by health and social care professionals. In order to help someone feel at ease, you could give them a comfort item like a toy or pillow or, if it’s possible, play soothing music during the trip. Additionally, it’s crucial to consider any unique needs that may need to be met if a person has behavioural issues like autism, such as by including quiet areas along the route where needed to take breaks from sound stimulation.

Travellers must adhere to all legal requirements, including obtaining passports and visas in advance where necessary and carrying appropriate identification wherever they go in case additional identification is required along the way due to unforeseen events that may arise at the time of entry into foreign countries.

Health and social care professionals can ensure people remain safe during their journeys and receive adequate support when moving between locations, whether inside national borders or oversea, by assessing all these factors prior to departure.

4.2. Seek feedback from the individual on the support provided for the journey

Seeking feedback from the individual on the support provided for a journey is an important part of health and social care. This ensures that both parties have input into making sure that all aspects of the journey go as smoothly as possible, including any necessary adaptations or accommodations needed for those with physical, mental, or cognitive impairments. Feedback helps ensure comfort and safety during a journey while providing assurance to the individual involved that their needs are being met in accordance with best practices.

Before beginning a journey, it is important to discuss what kind of feedback you want from your service user throughout their experience. Outline clear expectations regarding when they should provide input (i.e., prior to leaving for the destination), how often (i.e., at each stop), and how much detail they should include in their responses (for example, if there’s anything specific about particular stops). For care users who are non-verbal, alternative communication methods may need to be discussed ahead of time so you can seek relevant feedback.

Once the journey has begun, it is important to regularly ask for feedback from the service user in a respectful and non-judgmental manner. You can open up questions such as “How are you finding this part of the journey?” or “Is there anything else I can do to make you feel more comfortable?” Asking questions that offer clear choices (i.e., yes/no, on a scale) may help when it comes time for them to provide their opinion about the experience overall – this way, they won’t be put off by not having any clear response ideas in mind beforehand.

One should also give the service user an opportunity for reflection after completing their journey: check in with them afterwards and encourage constructive criticism so that potential improvements may be made going forward (if needed). Validate any opinions given during these conversations while taking note of areas where things went well versus those which need work; if desired by either party, discuss the feedback further during a separate follow-up session.

The service provider should strive to seek frequent feedback from the individuals they are supporting throughout their journey; this will help make sure that all needs have been met in a manner that is respectful of each person’s individual rights and preferences.

4.3. Contribute to reviewing support for the journey

Contributing to the evaluation of the support for a person’s journey is pertinent for a health and social care professional. Supporting a person in need may involve assisting them in gaining access to the services they require. To determine what kind of assistance a person may need on their journey, one should concentrate on evaluating their needs. Understanding and taking into account each person’s unique goals when choosing from the available options may entail conducting interviews or distributing questionnaires.

A tailored plan would then be created based on the identified needs of a healthcare provider or other pertinent professionals (such as mental health professionals). Any potential problems throughout the process should be covered in this plan, along with possible solutions for handling them appropriately if/when necessary. This might involve going over practical issues like housing costs and transportation costs, especially if moving is necessary before or after utilising services. It’s crucial at this point to establish open lines of communication with all parties involved so that changes can be made to the plan as soon as they are required.

The support plan should also be regularly reviewed to make sure it is still suitable for their current situation and to address any unexpected issues that may have emerged since its inception. In this process, it may be necessary to solicit feedback from the person receiving support as well as, if appropriate, from their family members or other close associates. This could point out areas where additional assistance, such as financial assistance or specialised medical advice, may be needed. These reviews offer a crucial chance to assess progress made toward objectives outlined in initial assessments and to make sure they stay on course throughout their remaining journey.

4.4. Revise the journey plan to take account of the review in line with agreed ways of working

Several actions can be taken to modify the route and take the review into account in accordance with the established work procedures.

A timeline of how long each leg of the journey will take should be drawn up in order to assess whether any changes need to be made. This could involve determining how far apart the destinations are from one another or whether there are more effective transportation options that could significantly reduce travel time. Additionally, it is important for staff members participating in this plan to think about driving safely, including making sure all passengers are always buckled up and that the appropriate speed limits are followed.

It might be helpful for those who are travelling on this plan to coordinate their plans in advance so that everyone is aware of what their responsibilities would be during the course of their travel arrangements. For example, everyone should understand designated roles when setting up equipment and make sure breaks have been built in between activities for staff members who will undoubtedly need them.

It is crucial to inform the service user of the various policies and procedures that must be adhered to when moving from one location to another; this includes ensuring that all fire safety and security requirements at potential destinations are met before making travel arrangements.

Service providers can travel safely if they are aware of where to go for assistance if something goes wrong or changes while they are on the road; this information should include phone numbers for nearby hospitals and ambulance services as well as contact information for family members and coworkers in case any unexpected medical issues arise. If anything unexpected happens while executing this plan, this could be helpful in reducing stress and assisting you in getting back on track more quickly if necessary.



Bauer, I. L. (2019). Caregivers of travelers with dementia–a neglected travel population. Journal of Travel Medicine, 26(7), taz061.

Lockie, S. J., Bottorff, J. L., Robinson, C. A., & Pesut, B. (2010). Experiences of rural family caregivers who assist with commuting for palliative care. Canadian Journal of Nursing Research Archive, 74-91.

Traveling Caregivers & Personal Travel Companions | Caregiving Experts. (2014, May 29). Caregiving Experts | Michigan’s Trusted Source for In-Home Care and Support Services. Retrieved from https://caregivingexperts.com/home-care-services/traveling-caregivers/

Caregiving on the Road – Family Caregiver Alliance. (n.d.). Caregiving on the Road – Family Caregiver Alliance. Retrieved from https://www.caregiver.org/news/caregiving-road/

Tips for Caregivers Traveling With Their Loved One. (2022, June 21). AARP. Retrieved from https://www.aarp.org/caregiving/home-care/info-2018/traveling-with-your-loved-one.html

Givers Online, F. C. (2021, February 13). Traveling and Caregiving. Family Caregivers Online. Retrieved January 9, 2023, from https://familycaregiversonline.net/traveling-and-caregiving/

Pardue-Spears, C. (2018, February 1). Caregiver Tips For Traveling With Seniors – Family Matters In-Home Care. Family Matters. Retrieved from https://familymattershc.com/tips-for-traveling-with-seniors/

Traveling with Dementia: 6 Ways to Know If It Will Work – DailyCaring. (n.d.). DailyCaring. Retrieved from https://dailycaring.com/6-ways-to-figure-out-if-traveling-with-dementia-will-work/

Bence, S. (2019, November 5). Navigating Travel With Dementia As A Caregiver | Wanderful – Blog. Navigating Travel With Dementia as a Caregiver | Wanderful – Blog. https://blog.sheswanderful.com/travel-with-dementia-caregiver-travel-with-dementia-caregiver/

Beat AI detection with ease.

Rewrite or generate new answers that beat AI detection. Register now and get 3,000 AI tokens for free.

Or use coupon NEWUSER20 to get 20% off on any plan.