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3 – Promote personal development in the care setting

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1.1 Explain the term ‘personalisation’ as it applies to social care

Personalisation in social care is a way of providing services that are tailored to the individual needs of those who use them. It involves giving individuals more choice and control over their care, so they can live as independently as possible. This is done by tailoring support according to an individual’s assessed requirements, preferences, and goals.

The main aim of personalisation in social care is to ensure people have better outcomes from their services rather than just having standardised service options which may not meet their exact needs or expectations. With this approach, there should be greater opportunities for autonomy and self-determination for those receiving the service, enabling them with the ability to make choices about how they receive support within available resources. Personalised approaches also seek out strengths and assets among individuals rather than simply addressing issues or deficits in functioning.

Personalisation usually takes place via person-centred planning processes where workers work alongside people who use services – along with other professionals, such as family members if appropriate – to map out a personalised plan for care. This allows for greater co-production and collaboration between providers, professionals, and individuals in order to ensure that service delivery is truly tailored to the individual.

Personalisation in social care can be considered an example of person-centred practice, focusing on the relationship between workers and people who use services rather than simply on task performance. It should aim to recognise individuality, respect autonomy, support self-determination, and enable people who are receiving services with choices that empower them to take more responsibility for their own lives. Ultimately, it should enable people using social care services with greater control over how they access to support while creating opportunities where they feel supported rather than monitored or controlled – thus providing a more effective way of meeting their needs both now and also into the future.

Other answers in the full document:

  • 1.2 Explain how personalisation can benefit individuals

  • 1.3 Explain the relationship between rights, choice and personalisation

  • 1.4 Identify legislation and other national policy documents that promote personalisation

  • 2.1 Explain the local and national systems that are designed to support personalisation

  • 2.2 Describe the impact that personalisation has on the process of commissioning social care

  • 2.3 Explain how direct payments and individual budgets support personalisation

  • 3.1 Explain how person-centred thinking, person-centred planning and person-centred approaches support personalisation

  • 3.2 Describe how personalisation affects the balance of power between individuals and those providing support

  • 3.3 Give examples of how personalisation may affect the way an individual is supported from day to day

  • 4.1 Analyse the skills, attitudes and approaches needed by those providing support or brokering services, in order to implement personalisation

  • 4.2 Identify potential barriers to personalisation

  • 4.3 Describe ways to overcome barriers to personalisation in day-to-day work

  • 4.4 Describe types of support that individuals or their families might need in order to maximise the benefits of a personalised service

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