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5 – HSC CM4: Communication in Health and Social Care

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1.1 Explain the use of communication in health and social care settings.

It is generally agreed that two people have successfully communicated when they have arrived at the same understanding of the message being conveyed.

Caregiver/care receiver family member conversations are common in the health and social care setting. In order to ensure that the information being exchanged is understood by the other party, it is helpful to employ both verbal and non-verbal modes of communication.

To ensure that everyone is on the same page in a health and social care environment, clear and concise communication is crucial. Taking part in two-way dialogue with service users, their loved ones, and other healthcare personnel is an important part of this. Depending on the context, certain forms of expression may be more or less appropriate for conveying your message. Possible uses of communication in these contexts include:

  • Sharing knowledge and instructions regarding service user’s care among colleagues.
  • To comfort a service users or patients, their loved ones, or co-workers in emotional need
  • Establish trusting connections with people receiving services, their loved ones, and other parties involved.
  • Creating and fostering effective partnerships and teamwork
  • Defending and expanding people’s civil liberties.
  • To give people more control over their lives by way of knowledge

Other answers in the full document:

  • 1.2. Explain the impact of communication on service delivery outcomes.
  • 2.1. Outline theories of communication.
  • 2.2. Describe communication and language needs and preferences of individuals.
  • 2.3. Explain factors that influence communication and interactions.
  • 2.4. Explain how barriers to communication can be overcome.
  • 2.5. Explain how to communicate to meet the needs of others.
  • 2.6. Explain how to access additional support or services to enable individuals to communicate effectively.
  • 3.1. Explain the meaning of the term confidentiality.
  • 3.2. Summarise legislation, policies, procedures and codes of practice relating to the management of information
  • 3.3. Explain the potential tension between maintaining confidentiality and the need to disclose information.
  • 4.1. Describe how to ensure the security of data when accessing and storing records.
  • 4.2. Describe how to ensure the security of data when sharing information.
  • 4.3. Explain how to maintain records

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